
Agentic Transformation is Here.
Reimagine is where business professionals converge to exchange ideas, draw inspiration, and collaboratively tackle complex challenges using innovative technology.
September 15 - 16, 2026 | VIRTUAL & 100% FREE
What is Reimagine?
It's a virtual conference focused on inspiring organizations to achieve continuous process improvement through intelligent automation and agentic AI. Every year, we unite everyone from business professionals who are new to intelligent automation and agentic AI to industry experts, including Naviant's Business Process Consultants, Vendor Partner Technical Experts, and Naviant customers.
The Result: Attendees enjoy a collaborative event with ample opportunities to connect and learn from each other.
'Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.' – Ferris Bueller. Reimagine always reminds me of this quote. Reimagine helps me to stop, look around, and learn about the fast and ever-changing products and services Naviant and Hyland have to offer. It provides informative, brief sessions on a variety of topics and is well worth the time to attend.
Kurt Koeff @ National Insurance Services of Wisconsin, Inc.
Business Analyst
Reimagine provides a chance for innovators from the Naviant community, to come together to discuss and discover shared challenges and often times strategies and solutions to deal with those challenges. The conference offers a low-pressure environment to learn, to laugh, and to expand our shared knowledge of automation and content management.
Aaron Selchert @ Wisconsin Department of Transportation
Information Systems Supervisor - Document Management Unit
As a previous speaker and participant in Reimagine, it provided me with a great learning opportunity. From getting feedback on my presentation discussing how others could benefit from what we have done to getting valuable feedback on how others may have morphed the process I was presenting with a twist. Even more powerful was the interaction with companies using a multitude of tools that made their business processes better. Getting a jump start on change using ideas from Reimagine pay dividends over and over again. Don’t recreate the wheel. Just find one with momentum that you can leverage.
Allen M. Benson @ Wisconsin State Laboratory of Hygiene
Director, Office of Information Systems (OIS)
The continuous learning process entails developing new skills and knowledge, reinforcing what has already been learned, and layering new functions on top of "foundation" information - a great chance to network with other Naviant customers and form new contacts....
Justin Piccolo @ Exact Sciences
Technical Business Analyst
One session I am always sure to attend is the session related to Government Industry. I always appreciate hearing from another government entity and hear about the real life examples of how OnBase can be used to drive benefits.
Kay Kalvin @ Wisconsin Department of Employee Trust Funds
Business Analyst
My favorite part of this event is learning about what's new and learning how others are using the services. I learn so much from them. I also love the networking and getting to connect with Naviant people.
Vera Crowell @ Wisconsin Department of Transportation
Legal Associate
It’s great to meet with colleagues from similar fields to see how they are leveraging the product to maximize efforts within their organizations. It’s also wonderful to keep up to date on the newest offerings of the On Base product so we can keep on the cutting edge of productivity and service related to document management.
Jennifer Collins @ Placer County Sheriff
Senior Information Technology Analyst
I look forward to this event each year for its valuable insights, convenience, and networking opportunities. As a free and virtual event, it provides direct, highly informative content without unnecessary filler. I particularly appreciate the chance to connect with fellow OnBase users, exchanging ideas and learning about their innovative solutions. The local dinner events also offer a great opportunity to reconnect with peers, gain new perspectives, and bring fresh ideas back to my work at TMWA. Additionally, hearing from Naviant and Hyland experts on the latest advancements is always a highlight, providing valuable knowledge and inspiration.
Matthew Woods @ Truckee Meadows Water Authority
Records Program Administrator
This was an excellent conference in terms of content and presentation. It was very much worth my time to attend.
Anonymous
2025 Reimagine Attendee
Attending Naviant’s Reimagine event always provides excellent value by offering guidance on how I can apply new and existing features to my own OnBase solution. The environment is collaborative and engaging, offering a great space to exchange practical strategies, share experiences, and discuss effective solutions with others. I consistently return from the event with actionable insights and fresh ideas for optimizing my OnBase build. It is a highly productive yet accessible forum for expanding my professional network and discovering more efficient ways to manage organizational processes.
Alex Day @ National Guard Life Insurance Company
OnBase System Administrator
Why You Should Attend?
→ Besides the fact that it's 100% FREE! ←
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Continuous Improvement
Schedule
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TUESDAY | September 15, 2026
11:00 - 11:20 EDT
MAIN
Agentic Transformation is Here: History and Context
Sean Adee (Naviant), Jake Rouse (Naviant), & Mitch Suter, (Naviant) // Agentic transformation is here, and it's reimagining the way organizations work. This opening session traces the evolution of intelligent automation and AI, introduces the shift toward agentic operating models, and sets the context for Naviant's Agentic Enterprise Framework (AEF). You'll leave with a clearer understanding of what's changed, why it matters now, and what it takes to start leading your organization through it.
11:25 - 11:45 EDT
MAIN
Driving Strategic Business Outcomes through the Agentic Enterprise Framework
Chris Krause (Naviant) & Jake Rouse (Naviant) // Reimagining work starts with a framework built for measurable business outcomes. This session unpacks the Agentic Enterprise Framework (AEF) and its Three Pillars, showing how organizations move from strategy to execution and begin realizing lasting business value. Walk away with a clear picture of what it takes to become a truly agentic organization, and a practical framework for aligning priorities, technology, and outcomes.
11:50 - 12:10 EDT
MAIN
Pillar 1: Strategic Blueprint
Meghan Mehlberg-Fuss (Naviant) & Jake Rouse (Naviant) // Good agentic programs begin with a plan. This session takes a focused look at pillar one, showing how organizations move from AI ambition to an actionable blueprint for what to build, what to buy, where to start, and how to scale. Real-world examples bring the framework to life, illustrating how leaders can align priorities, assess readiness, identify high-value opportunities, and create a roadmap for measurable transformation. If you are trying to move beyond scattered AI activity and build momentum with confidence, this session will help you chart the right path forward.
12:15 - 12:55 EDT
MAIN
Pillar 2: Enterprise Architecture - Orchestration, Intelligence & Data
Cameron Collins (Naviant), Chad Duchnowski (Naviant), Caleb Keller (Naviant) & Mitch Suter, (Naviant) // To truly reimagine work, you need an architecture built for it. This session covers all three dimensions of Pillar 2: Orchestration (BPMN and workflow design), Intelligence (multi-agent systems and AI best practices), and Data (analytics that fuel smarter decisions). Practical best practices, common pitfalls, and a clear picture of what separates architectures that scale from ones that stall.
1:00 - 1:20 EDT
MAIN
Pillar 3: Continuous Optimization and Value Realization
Jeff Luker (Naviant) & Hannah Rivera (Naviant) // Reimagining work isn't a one-time investment, but an ongoing commitment. This session explores Pillar 3 of the AEF: how leading organizations rapidly deliver solutions, measure ROI, refine performance over time, and keep their intelligent automation investments delivering meaningful outcomes. Post-deployment, your digital workforce should continue to increase value delivered. Here's how to make that happen.
TUESDAY EVENING | SOCIAL EVENTS
WEDNESDAY | September 16, 2026
11:00 - 11:20 EDT
GOVERNMENT
Industry Trends / Interview: Government
Vince Hanson (Naviant) & Chris Krause (Naviant) // What's actually moving the needle in public sector automation right now, and where does agentic transformation fit in? Join Naviant's government practice lead for a candid conversation on the trends, pressures, and opportunities reshaping government operations. From AI adoption to workforce realities, this session frames the urgency and opportunity for agencies ready to serve citizens in a fundamentally new way.
INSURANCE
Industry Trends / Interview: Insurance
John Messina (Hyland Software) & Keith Roberts (Naviant) // Agentic AI is at the center of the shift in insurance trends and reimagining work. Join Naviant's insurance practice lead and Hyland's Head of Insurance for a forward-looking conversation on the trends reshaping the market: from rising customer expectations and compliance complexity to the AI strategies separating industry leaders from those still catching up.
HEALTHCARE
Industry Trends / Interview: Healthcare
Meghan Mehlberg-Fuss (Naviant), Andrea Merrin (Naviant), & Jake Rouse (Naviant) // Healthcare organizations are being asked to do more with fewer resources, tighter margins, and increasing operational complexity. Join Naviant's healthcare practice leads for a timely conversation on the trends reshaping health systems and payer organizations. From workforce pressures to clinical efficiency demands and administrative burden, this session sets the stage for how intelligent automation and agentic AI are helping organizations transform operations and deliver better outcomes.
11:25 - 11:45 EDT
GOVERNMENT
Government Portal Solution
Austin Dodge (State of NV), Shane Moore (State of NV), Paul Gorman (Naviant), Vince Hanson (Naviant), & Chris Krause (Naviant) // Reimagining work in government starts with removing friction, for citizens and staff alike. This session shows how a modern, AI-powered portal built on technologies like OnBase with Web UI Framework, WorkView, and Workflow can streamline both constituent and internal user activities. We will look at public records intake, discuss automating redaction using AI context, and show how combining a portal, WorkView, and Workflow can transform how agencies respond to requests from both constituents and internalcustomers. See the full experience, from citizen submission to agency resolution.
INSURANCE
Agentic AI for Claims
Keith Roberts (Naviant) & Travis Spangler (Naviant) // From First Notice of Loss (FNOL) to final payment, claims is one of the most powerful places to reimagine work. This session explores how agentic AI orchestrates the end-to-end claims journey, reducing cycle times, improving accuracy, and raising customer satisfaction. See a live demo and discover how leading insurers are handling more claims, faster, and with greater confidence.
HEALTHCARE
Fax Inbox Management: Intelligent Ingestion, Classification & Extraction of Medical Content
Andrea Merrin (Naviant) & Jake Rouse (Naviant) // Healthcare runs on documents, referrals, records, prior auth requests, and clinical notes, and there are too many of them to manage manually at scale. This session shows how agentic AI powers the intelligent ingestion, classification, and extraction of complex medical content, reducing manual effort and improving accuracy across clinical and administrative workflows. See this technology in action and explore how document intelligence is becoming a cornerstone of the agentic healthcare organization.
11:50 - 12:10 EDT
GOVERNMENT
Transparency on the Map: Connecting Citizens to Land Use Applications and Public Meetings in Sussex County, Delaware
Jamie Whitehouse (Sussex County), Brian Hyatt (Naviant), & Chris Krause (Naviant) // Sussex County, Delaware is reimagining how government works for the people it serves. Discover how they built an OnBase and GIS-powered Land Use Application Docket, giving citizens real-time access to applications, meeting agendas, and documents, all in one place. Hear from the team behind the transformation, see a live demo, and learn how agentic automation is shaping what's coming next.
INSURANCE
Automated Health Claims & Medical Record Summarization
Mark Miller (Naviant) & Travis Spangler (Naviant) // Reimagining work in insurance means freeing your clinical staff to focus on what matters most. This session show show agentic AI automates medical record summarization across claims, appeals, grievances, and redeterminations, replacing slow, manual review with fast, consistent, accurate outputs. Same work, less time, and fewer things falling through the cracks.
HEALTHCARE
Medication Reconciliation: AI-Assisted Review, Validation & EMR Update
Meghan Mehlberg-Fuss (Naviant) // Medication reconciliation is still manual, fragmented, and time-consuming for many healthcare teams, requiring clinicians to compare medication lists, external records, pharmacy history, and patient input across multiple sources. This session shows how agentic AI can assist by gathering source data, identifying discrepancies, evaluating adherence and clinical risk, and presenting a prioritized review for clinician validation. See how AI-assisted med rec can eliminate prep time, improve consistency, and help clinicians maintain a more accurate, trusted medication list.
12:15 - 12:35 EDT
GOVERNMENT
AI Redaction Solutions for Public Records Requests
Vince Hanson (Naviant) & Chris Krause (Naviant) // Public records requests are a universal challenge, and agentic AI is reimagining how agencies handle them. This session shows how AI-powered redaction turns a slow, manual, error-prone process into something fast, scalable, and compliant. See a live demo and hear how this technology is changing customers’ approach to records management and public accountability.
INSURANCE
Automated Eligibility and Enrollment
Mark Miller (Naviant) & Travis Spangler (Naviant) // High-volume eligibility and enrollment workflows are exactly where reimagining work pays off. This session explores how intelligent automation reduces manual effort, minimizes errors, and accelerates member onboarding at scale. Less rework, fewer errors, faster turnaround, and a better experience for staff and members alike.
HEALTHCARE
Agentic Revenue Cycle
Sam Mehlberg (Naviant) & Jake Rouse (Naviant) // Revenue cycle performance depends on more than working denials faster. Many issues start upstream with missing data, poor user interfaces offering visibility to payment plans, documentation gaps, and manual status checks. Backend processes rely on heavy copy-pasting, data entry, and reconciliation work for activities like payment posting and AR analysis. This session explores how agentic AI can reduce repetitive administrative tasks, summarize records, surface denial and AR insights, and help teams spend less time chasing routine work and more time resolving complex issues, supporting patients, and improving financial operations.
12:40 - 1:00 EDT
GOVERNMENT
WCAG 2.2 and ADA Web Accessibility: What Organizations Need to Know
Paul Gorman (Naviant) & Jeremy Hettinger (Naviant) // Learn the ADA web accessibility requirements under WCAG 2.2 and how to design digital content that is usable, compliant, and inclusive for all users. We will hear how a large City and County in Colorado is meeting the requirements and transforming its public records request process through a modern platform built with Naviant and Jadu. We’ll also tap into how Courts and other companies are looking to address compliance.
INSURANCE
Automated Underwriting
Keith Roberts (Naviant) & Travis Spangler (Naviant) // Renewals don’t have to slow your team down. This session shows how agentic AI reimagines the underwriting renewal process, automating data gathering, risk evaluation, and document processing, so underwriters stay focused on decisions. See a live demo and learn how organizations are scaling underwriting capacity and doing more with their existing teams.
Schedule
Coming Soon!
1:05 - 1:20 EDT
EVERYONE
Innovation Award Winner & Closing
Ready to Reimagine Your Work with Agentic AI?
September 15 - 16, 2026 | VIRTUAL & 100% FREE
"A solution could be waiting for you, but only if you attend."
- Allen Benson | Director, Office of Information Systems
@ Wisconsin State Laboratory of Hygiene